Watch our short video on how to activate your Aegon Retirement Choices and One Retirement account.
Handy guides
We've create some guides to help you with common questions when using your account.
Support topics
In order to help protect your information and money, when you contact us, you will be asked a number of questions about you and your policy with us.
We have recently updated our process, and therefore it may be helpful for you to have a recent statement to hand in order to complete security and enable us to help you.
A helping hand for those requiring extra support
If your circumstances mean that you need some extra support, we’re here to help.
Practical support
We can offer different types of practical support and try where possible to centre this around your individual needs.
Support options could include:
- Assistance filling out forms
- Having a conversation in a way that suits you best
- Talking you through processes or topics you might find difficult to understand
- Providing communications in formats that suit your needs such as braille, large print or audio
- With your authorisation, liaising with family members or carers to articulate instructions
We want to make it as easy as possible for you to do business with us, so when you get in touch, please let us know your support needs and we’ll do what we can to help.