Tell us what you need support with:
Trouble finding the right support for you? Try our Policy Finder with your wrapper/product ID.
In order to help protect your information and money, when you contact us, you will be asked a number of questions about you and your policy with us.
We have recently updated our process, and therefore it may be helpful for you to have a recent statement to hand in order to complete security and enable us to help you.
Learn more about product finder
The pension and/or investments you have with us all have unique numbers. So, we can direct you to the correct place to log in, use this guide to find your unique number and the log in you need to select.
Where to log in and their unique numbers:
Aegon Retirement Choices/One Retirement
For customers with a six or eight digit customer number that starts with a 2. Or an eight digit wrapper number that starts with a 7.
Aegon & Scottish Equitable Pensions and Bonds
For customers with a six or seven digit plan number (excluding zeros at the start). Some may have UP at the start.
Aegon Platform
For customers with an eight digit customer number that starts with 3. Or an eight digit wrapper number that starts with a 3 or an 8. If invested before 2017, this was previously Cofunds or Investor Portfolio Service (IPS). You may have a reference starting with 5 but this is no longer in use. Please use your customer number or wrapper number starting with the numbers we show above.
TargetPlan
For customers with an account number that starts with A/00 and is nine digits long (after the A and including the zeros).
Retiready
For customers with a six or eight digit Retiready account number that starts with a 2. Or an eight digit wrapper number (number shown after product name on your statement) that starts with a 7.
Aegon Platform (previously Nationwide Building Society)
For customers with eight digit customer number that starts with a 4. Or eight digit wrapper number that starts with a 9.
