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Individual protection transfer

We’ve transferred our individual protection policies to Royal London.

Latest updates

On 14 June 2024, the transfer was approved by the High Court of Justice of England and Wales in London and the relevant policies were transferred to Royal London on 1 July 2024.

Royal London (The Royal London Mutual Insurance Society Limited) is now the policy provider and responsible for the transferred individual protection business policies, including all life insurance, critical illness and income protection policies.

If policyholders need to make a claim under their policy

Royal London will assess any future claims and pay any policy benefits if the claim is accepted.

The quickest way to tell Royal London about a claim is to call them on 03456 00 04 93, Monday to Friday, 8:30am to 5:30pm (excluding bank holidays).

Contacting Royal London

If you have a general protection query, please get in touch with Royal London.

Phone

Call 03456 00 14 02 for your general enquiries.

Monday to Friday, 8:30am to 5:30pm (excluding bank holidays).

Online

Get to know Royal London by visting their website.

Write to Royal London

You can send any general postal enquiries to:

Royal London Protection
Customer Services
Sunderland
SR43 4JY

Information - Transfer documentation

These documents are for information. They were created and used to support the transfer of policies to Royal London.

Transfer guide To give customers information about the transfer of individual protection business from Scottish Equitable to Royal London.
Independent Expert's summary report for policyholders This is a summary of the Independent Expert's report for policyholders on the transfer of certain business of Scottish Equitable plc to The Royal London Mutual Insurance Society Limited by means of a Scheme under Part VII.
Independent Expert's full report Report by the Independent Expert on the transfer of certain business of Scottish Equitable plc to The Royal London Mutual Insurance Society Limited by means of a Scheme under Part VII of the Financial Services and Markets Act 2000.
Scheme The terms of the transfer are set out in a legal document called the 'Scheme' pursuant to Part VII, and Schedule 12 to, the Financial Services and Markets Act 2000.
Legal Notice The legal Notice filed with the Court in the matter of Part VII of the Financial Services and Markets Act 2000.
Chief actuary report of Scottish Equitable plc Report on the transfer of the individual protection business of Scottish Equitable plc to The Royal London Mutual Insurance Society Limited.
With-profits actuary report of Scottish Equitable plc Report on the transfer of the individual protection business from Scottish Equitable plc to The Royal London Mutual Insurance Society Limited.
Supplementary report by the Independent Expert Stephen Makin Supplementary report by the Independent Expert on the transfer of certain business of Scottish Equitable plc to The Royal London Mutual Insurance Society Limited by means of a Scheme under Part VII of the Financial Services and Markets Act 2000.
Addendum to the supplementary report by the Independent Expert An addendum to the supplementary report by the Independent Expert on the transfer of certain business of Scottish Equitable plc to The Royal London Mutual Insurance Society Limited.
Supplementary Chief actuary report of Scottish Equitable plc Supplementary report on the transfer of the individual protection business of Scottish Equitable plc to The Royal London Mutual Insurance Society Limited.
Supplementary With-profits actuary report of Scottish Equitable plc Supplementary report on the transfer of the individual protection business of Scottish Equitable plc to The Royal London Mutual Insurance Society Limited.