Product oversight and governance library

Our product oversight and governance summaries include the target market for each open product and main features and characteristics, and risks. You can use these to support compliance with Consumer Duty regulations for these products.

We've published the outcomes of our value assessments, which confirm all of our open products offer fair value to your clients, meaning you can continue to recommend our products with confidence. We didn’t identify any issues needing remedial action at an individual product level.

Unlike open books, manufacturers aren't required to share the outcomes of value assessments for closed books. This is because they aren't being distributed or sold. However, we appreciate some advisers may want to see what the outcome of our closed book value assessments is, so you can find our assessment in the Closed products section.

To make sure we can identify areas of foreseeable harm more easily and act quickly to resolve any issues, we’ve enhanced our policies and product oversight to include the Consumer Duty’s rules and outcomes. We’ve strengthened our reporting of customer outcomes for product reviews and value assessments and we’re mapping our key processes end to end to understand where improvements could be made.

To find out what we're doing to make sure we're delivering good outcomes, take a look at our Delivering fair value through our retail products guide.