Opening hours:
Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
We’ve designed Aegon Retirement Choices and One Retirement as a modern and intuitive platform to put you in control of your clients’ financial futures, giving you the flexibility to manage wealth accumulation, workplace savings and retirement income through one single solution.
Here you'll find useful information, tips and videos to help you get set up and find your way around, as well as information about managing your clients' accounts, and the best way to contact us.
If you’ve tried to activate your account and you’re having difficulty you can call our dedicated activation number +44 (0) 3456 464 320 (call charges will vary).
Not yet registered?
Find all the information you need including how to register for an Aegon Retirement Choices or One Retirement account and how to activate it.
Here’s a couple of videos to get you started. You can find other helpful videos at Take a look around.
Once you've activated your account, watch our short video on getting started with your dashboard and product summary screens.
If you have a question about activation or online processes and can’t find and answer here, getting in touch using web chat is the best way to reach us.
To enable pop-ups please check the browser settings on your device. Once the settings have been turned on, please refresh the page to launch chat in a new window.
Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
For any questions about activating your account:
+44 (0) 3456 464 320
For any other questions:
+44 (0) 3456 081 680
Call charges will vary.
Opening hours:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
Email: arccustomercare@aegon.co.uk
Please don't email any personal, financial or banking information as it's not a secure method of communication. If you have a dedicated secure email service with Aegon, for example Unipass Mailock, please use this service.
We're always here to help, so if your personal circumstances mean you need additional support, please contact us to discuss the services you need.