Aegon has announced the extension of a collaboration with The Pension Lab which enables Workplace members, particularly those without an adviser, to find and compare old pension pots.
This forms part of the new digital bulk transfer service borne from the original collaboration between Aegon and The Pension Lab, that smoothly transfers members from another scheme to Aegon within minutes and without paper.
The extended development enables members to retrieve and view details on their old pensions which are presented back as red, amber, or green (RAG). It includes information relating to any valuable features that may be present and, an industry first of a bespoke charge comparison. The member can use this information to consider which pension might be worth transferring.
Pensions are only classified as green if they have no additional key or valuable features and where charges after transferring into their Aegon pension will be lower. Pensions with guarantees, like Defined Benefit pensions, are classed as red.
Following a successful pilot, members have been offered the opportunity to go through a digital transfer process, rather than the previous paper-based process. This saves members’ time and money with the average time to transfer just over 2 minutes. So far over 25% of members who have gone through the bulk transfer process have gone on to explore adding further pensions via The Pension Lab tool.
Aegon has confirmed that The Pension Lab collaboration will now be extended to cover all Aegon Workplace platform products. The find and compare old pots service will be rolled out to existing schemes later this year. This means individuals don’t need to wait until Pension Dashboards are opened to the public, which is not expected before later in 2026. The RAG rating is a member-focused approach that the regulators may wish to consider for UK government pension dashboards.
Nick Roy, Director, Client & Partnership Development at Aegon, said:
“The Pension Lab collaboration is a great development for Aegon – it gives our members, at no additional cost, the opportunity to find and add old pension pots where it’s safe and makes sense to do so.
“We are excited to be working with a business that excels in cutting-edge innovation. It is a great fit to complement Aegon’s commitment to enhancing our members’ experience.
“Aegon’s Workplace platform offers retirement solutions for employers and already occupies a top three market position in terms of winning new business – the speed, sense and ease of The Pension Lab service makes our proposition even more attractive.
“Aegon is focused on making pension savers experience easier and better. We are rolling out digitalisation and automation, and this partnership enhances our retirement proposition by further personalising the member experience.”
Scott Phillips, CEO and founder of The Pension Lab, said:
“Through our collaboration with Aegon, we’ve delivered another industry first with the provision of a fully digital non-advised pension transfer solution, which includes pension finding, detailed feature checking, and a bespoke charge comparison.
“By integrating our unique technology, Aegon continues to deliver a seamless, fully digital experience that empowers members to engage with all their pensions and make informed decisions while encouraging professional advice where needed most.
“Our collaboration is a testament to our shared vision that, with the right technology, we can build a better financial future for individuals.”
About Aegon
In the UK, Aegon offers pension and investment solutions to over 4 million customers. Aegon employs over 2,000 people in the UK, serving the needs of our customers. Figures correct as at 31/12/2023. More information on aegon.co.uk
Aegon UK is part of the wider Aegon Group, based in the Netherlands, whose roots go back to the first half of the nineteenth century. Aegon is an international financial services holding company. Aegon’s ambition is to build leading businesses that offer their customers investment, protection and retirement solutions. Its portfolio of businesses includes fully owned subsidiaries in the US, UK and a global asset manager. In addition, Aegon has partnerships in Spain & Portugal, Brazil, and China, which create value by combining strong local partners with Aegon’s international expertise. In the Netherlands, Aegon generates value via a strategic shareholding in a market leading insurance and pensions company.
Aegon's purpose of helping people live their best lives runs through all its activities. As a leading global investor and employer, Aegon seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion & diversity. Aegon is headquartered in The Hague, the Netherlands, and listed on Euronext Amsterdam and the New York Stock Exchange. More information can be found at aegon.com
About The Pension Lab
The Pension Lab specialise in seamlessly delivering scalable and integrated regulatory solutions for advisers, planners, providers and administrators. Our end-to-end solutions ensures smooth and compliant pension transfers, from locating pensions to automated Letter of Authority processing. With FCA authorisation and ISO27001 certification, we uphold bank-grade security standards, catering to large financial institutions.
Our critical solutions, such as Letter of Authority, Pensions Dashboards, Pension Finder, Consolidation, and Member Engagement Tools, enhance member experience while meeting industry standards. We are driven by our passion for innovative technology and deep regulatory knowledge making us a trusted partner in addressing cross-industry challenges.
The information on this page is intended solely for journalists and shouldn’t be relied upon by any other persons to make financial decisions.